Thank you for shopping with Treasures & Jewels. If you have any questions or would like to place a special order, please do not hesitate to contact us as follows.
20942 Paseo Nogal
Lake Forest, CA 92630
Telephone Number: (714) 273-1305
FIRST CLASS MAIL USPS - Items under 1 pound. This will go out regular First Class mail with delivery confirmation. You should receive your package within 5 business days, depending on where you live. If you are ordering more than one item or any of the Tooth Fairy Collection this mailing option is not available. This is due to the fact that the Tooth Fairy Collection and more than one item will weigh more than 1 lb and will need to be mailed USPS Priority Mail.
USPS PRIORITY MAIL - Items over 1 pound. Estimated delivery from the post office is 2-5 days, depending on where you live. This includes delivery confirmation. You should receive your package 2-5 days FROM THE DATE IT IS SHIPPED. Please be advised that USPS does not guarantee delivery within 2-5 days. This time frame is their best estimate. On some rare occasions, it has taken longer to get there. Please be advised that I have no control over the operations and/or potential delays from the post office once the package leaves my possession.
EXPRESS MAIL 1-2 days from the date the item is shipped. While the post office indicates it is Express Overnight, depending on your zone, it could take up to 2 days to get there. In the event that you do need to use the Express Mail option, please contact me before placing your order to confirm that it will be next day or 2 day delivery.
The options listed above are calculated from the ship date, not from the date ordered. Due to the customization and personalization of some of the items, it takes additional time to process.
We accept returns for all non-personalized and/or custom orders. If you are not completely satisfied with your order, please contact me and I will accept your return and provide a full refund less shipping and handling.